APPOINTMENT POLICIES

New client policy

For all NEW CLIENTS there is a deposit to hold appointments during time of booking.

This deposit goes towards your service and gets deducted on the day of your appointment. Each deposit is based off the scheduled services.

If for any reason you need to cancel or reschedule your appointment please refer to cancellation policy below. The retainer will transfer if you reschedule before the 48 hour mark. You will receive an invoice via email, once it’s paid and your card is held on file your appointment is locked in. After your first appointment you must have your card on file to hold future bookings.


Reschedule + Cancellation

policy

Reschedule, Cancellation or Same Day Change of Service Policy


We kindly ask that ALL appointments reschedule or cancel 48 hours prior to the scheduled appointment


New Clients: Failure to reschedule, cancel or change booked services within the appropriate time frame will result in the credit card of file being charged 50% of the scheduled services and loss of appointment Deposit.  FOR NO CALL/NO SHOW appointments you will lose your retainer fee and will be charged 100% of the remaining balance. 


Existing clients: Failure to reschedule, cancel or change booked services within the appropriate time frame will result in the credit card of file being charged 50% of the scheduled services or a $25 minimum, whichever is greater. In the event you arrive 15-30 minutes past your appointment time and we need to reschedule, you will be charged a rescheduling fee of 50% of the scheduled services at that time. FOR NO CALL/NO SHOW appointments, you will be charged 100% of the scheduled services.


Prebook Rearranging Policy: Clients who prebook and rearrange 3 consecutive prebooked  appointments in a row will not be permitted to prebook without a 25% deposit of the scheduled services.


To assist you, our scheduling systems will send a text/ or email reminder two days prior to your scheduled appointment(s). Additionally, if requested your stylist can text you one week prior to your appointment. We all understand life happens, and as a result there will be times when we need to rearrange our preplanned engagements for unexpected events, emergencies or illnesses. In those situations we am more than willing to work with you case by case. 



children policy

Due to safety considerations and limited space, we ask no children accompany you during your visit unless receiving a service. We LOVE your little ones and want to make sure they are safe and sound. With Tools and Chemicals the salon is not a safe environment to roam around and play.


Thank you for your understanding and continued business.